Important Notice Regarding Closure and Continuity of Patient Care

Notice Date: October 19, 2026

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Dear Acacia Medical Mission Patients and Families,

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It is with heartfelt gratitude, and a heavy heart, that we share important news about the future of Acacia Medical Mission.

After many years of faithfully serving our community, Acacia Medical Mission will permanently close on December 31, 2026.

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Throughout the years, it has been our greatest privilege to walk alongside you on your healthcare journey. What began as a mission to provide compassionate, accessible medical care to those in need became something much greater… a community built on faith, kindness, service, and genuine relationships.

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To every patient who has entrusted us with their health and well-being, thank you. Your trust has meant more to our staff, volunteers, and medical providers than words can express. It has truly been an honor to care for you and your families.

Important Dates and Changes to Patient Care

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As we prepare for this transition, please be aware of the following dates:

• November 19, 2026 — Final Day of In-Person Appointments: Acacia will conclude all in-person patient appointments on this date.

• November 20 – December 31, 2026 — Telehealth Transition: Acacia anticipates providing limited telehealth appointments, subject to provider availability and clinical appropriateness. Not all medical needs can be addressed through telehealth.

• December 31, 2026 — Permanent Closure: Acacia Medical Mission will officially close, and all patient care services provided by Acacia will end.

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We strongly encourage patients to begin establishing care with another healthcare provider as soon as possible, particularly those who require ongoing treatment, prescription management, laboratory monitoring, specialist referrals, or follow-up care.

Please do not wait until the final days of operation to make arrangements for your continued healthcare needs.

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If you have questions about your current treatment plan, medications, pending test results, or necessary follow-up care, please contact Acacia before your next scheduled appointment or as soon as possible.

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Continuing Your Medical Care

Although Acacia will no longer provide medical services after December 31, several organizations in our surrounding communities may be able to assist with your ongoing healthcare needs.

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Volunteers in Medicine -

A nonprofit charitable clinic providing healthcare services to eligible uninsured adults.

1239 W. San Antonio Street
New Braunfels, TX 78130
Phone: (830) 632-5131

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CommuniCare Health Centers -

Providing primary care and other healthcare services throughout New Braunfels, San Antonio, and surrounding communities. Financial assistance and sliding-fee options may be available to eligible patients.

Phone: (210) 233-7000
Website: www.communicaresa.org

 

University Health -

Providing primary care, specialty services, hospital care, and additional healthcare resources throughout the San Antonio area.

Phone: (210) 358-4000
Website: www.universityhealth.com

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We encourage you to contact these organizations directly to confirm their services, eligibility requirements, appointment availability, and whether they are accepting new patients.

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For urgent medical concerns, please seek prompt medical attention. For life-threatening emergencies, call 911 or visit your nearest emergency department.

 

Your Medical Records

Your medical records will remain protected and maintained in accordance with applicable Texas laws and medical record retention requirements.

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You have the right to request copies of your medical records or authorize their transfer to another healthcare provider.

To assist with a timely transition, we encourage patients to submit medical record requests before December 15, 2026, whenever possible.

Please direct requests or questions regarding medical records to:

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Rachel Magana
Email: rachel.magana@hiscentre.com

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Medical records will remain available for authorized requests after Acacia closes, in accordance with applicable law.

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With Heartfelt Gratitude

While this chapter of Acacia Medical Mission is coming to a close, the relationships, memories, and lives touched throughout the years will remain a lasting part of our story. We are profoundly grateful for the dedicated volunteer physicians, nurse practitioners, physician assistants, nurses, staff, and community supporters who have given so generously of their time, talents, and hearts to make this mission possible. Most importantly, we are grateful for you. Thank you for allowing us to be part of your lives, for trusting us with your care, and for being part of the Acacia Medical Mission family. Although the doors of Acacia will close, our prayer is that the compassion, dignity, and hope that shaped this mission will continue through the lives of those we have been privileged to serve. It has been our sincere blessing and privilege to walk alongside you.

 

With heartfelt gratitude and warmest wishes,

The Acacia Medical Mission Team